Return policy

Return policy

At Marbury London, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. This document clearly explains our return policy.

Conditions for returns

- We have a 15-day return policy, which means you have 15 days after receiving your item to request a return, in which case we will provide store credit for the equivalent of the price of the product.

- You may only register an item for return after you have physically received it.

- Return costs are entirely at the customer's expense, including international shipping costs.

- Items must be unused, unwashed, undamaged and in their original condition, with all labels and tags still attached.

- Trying on items is permitted, but wearing them is not.

- Returning products that have been deliberately ordered in multiple sizes with the intention of returning some or all of them is not permitted.

Return process

1. Notify us of your return via info@marburylondon.com within 15 days of receiving the item. (All returns are handled via our European office in the Netherlands.)

2. We will send you the return address of our warehouse (based in the Netherlands).

3. You return the item at your own expense, including any customs fees or shipping costs.

4. We always recommend using a shipping method with track & trace.

Refund

After we get the item at the return address and check it out, we'll refund you within 14 days using the original payment method.

Liability

- We're not responsible for lost packages if the tracking shows that the item was delivered to the address given by the customer.

- If an incorrect address is provided, this is the customer's responsibility.

- Errors in the address must be reported within 24 hours of placing the order.
Contact

For questions about returns, please contact us at info@marburylondon.com.

• Company name: ItsaMotion, trading as Marbury London

• Chamber of Commerce number: 84799579

• VAT Number: 863376551B01
  

• Email address: info@marburylondon.com 

• Registered address:
  Van Dijklaan 7
  5581 WG Waalre
  The Netherlands